Privacy Policy

Novele respects your privacy. This policy explains what we collect when you visit getnovele.com or place an order, and how we use it.

Information we collect

Order information: name, shipping and billing address, email, phone number, and payment details (processed securely by Shopify and our payment providers; we never see full card numbers).

Device information: browser, IP address, time zone, and pages viewed, collected via cookies and similar technologies to keep the site working and understand how it's used.

How we use it

To fulfil and ship your order, send confirmations and tracking, respond to support requests, screen for fraud, and, if you opt in, send occasional emails about Novele. You can unsubscribe at any time.

Sharing

We share information only with service providers who help us run the store: Shopify (our platform), payment processors, shipping carriers, and email tools. We do not sell your personal information.

Cookies and analytics

We use cookies for cart functionality, analytics, and advertising measurement (for example Meta and TikTok pixels). You can control cookies in your browser settings.

Your rights

Depending on where you live, you may have the right to access, correct, or delete your personal data, or to object to certain processing. Email support@getnovele.com and we'll help.

Data retention

We keep order records for as long as needed for tax, legal, and accounting purposes, unless you ask us to delete them.

Changes

We may update this policy occasionally. The latest version is always available on this page.

Contact

Novele · support@getnovele.com